Tonight at 23:47 someone will open your site.
And they will leave without an answer.

First contact for every sales inquiry. Recognizes what the buyer actually wants and in most cases responds without calling the large model - faster, cheaper, more predictable. Once the buyer picks a plan, the agent locks the choice in and does not flip mid-conversation, does not upsell. Personal data (name, email, phone) is never invented - the AI model physically has no access to those values, they are pulled separately from the message history. When an order is confirmed, an email lands in your inbox with the full transcript, geo location and timestamp.

Support for everything your clients ask your support team every day. Searches the knowledge base across multiple layers - from the closest scenarios we have defined together, through micro-facts pulled from your site, to a final fallback when the question is complex. Rare, specific terms rank higher than generic ones, so the word "problem" does not drown out a specific "DNS propagation". Recognizes technical domains (email, DNS, SSL, blocks, domain transfer) and expands the query with targeted sub-questions. Handles multiple questions in a single message - price + technical question → both get answered. Before ever reaching for external web search, an internal evaluator checks whether the knowledge base actually has the answer. Web search is the last resort, not the first reflex.

Serbian and English with nine-layer language detection. Recognizes Latin and Cyrillic, distinguishes Balkan languages from Russian, and ignores ambiguous short words (to, do, on, me, a, i) when deciding whether a message is in English. Technical terms like DNS or VPS never pull detection toward English because the Serbian strong set does not contain them. Once the conversation language is determined, the agent remembers it - it will not jump from Serbian to English mid-sentence. Post-processing enforces ekavian and Latin script: if the model writes "gdje" it automatically becomes "gde", if it writes Cyrillic - it automatically converts to Latin. SR and EN have separate personas, configurable from the admin panel.